CRM

Place the customer at the heart of your information system!
Centralise their personal information, profile, preferences, sales, after-sales and history of your interactions. Manage your marketing campaigns, sales activity and emails, monitor your budgets and the ROI of your operations. Automate your marketing using a powerful system of rules and other innovative tools.

With evolving technologies, consumers are becoming increasingly demanding and will readily switch to competitors at the slightest drop in service, product offer or to compare prices. In order to offer a better service and products that interest them, you must get to know your existing and prospective customers better. You must offer them a quality service at every stage in the relationship: from their visit in store to handle and view your products or collect an order, on the website to place an order and monitor its status, on the phone to the call centre to add an item to their order, and with the after-sales service to exchange an item via the website or in-store... Everything must be transparent for the customer.

Establish one-to-one relations with your B2C or B2B customers. DigiFactory 3 allows you to monitor every aspect of their activity in real time and across all channels.
In your stores, on your websites, at your events or through your communications, collect information on their preferences, tastes and profile, and offer them a unique experience.

Manage your marketing campaigns, sales activities, emails, newsletters, affiliation programmes and more, with everything integrated into your sites, sales management, after-sales service, etc.

CRM